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Progressive Gaming has strategically placed service personnel throughout the world that are convenient to you, the customer, so that we can service whatever product of ours that you may have in your establishment. Our goal is 100 % customer satisfaction and we feel that our commitment to excellence will keep you coming back to Progressive Gaming.
24 hour service hotlines
North America: 800-798-1942
Macau: +853 6637 8500
Australia: +612 9429 0800
Europe: +44 (0) 707 436 3999 or email service-europe@pgicorp.net
Provides customer support 24 hrs a day, 365 days a year. We log and document all incoming service incidents and provide customer visibility to all open/closed incidents.
Field Support Team
Progressive Gaming currently services the United States, Canada, Europe, Australia, Macau, Puerto Rico and the Caribbean. On call service 24 hrs, 365 days a year. We have service locations throughout the world providing installation and service of systems, tables, slots and progressives/mysteries. We provide onsite, phone and technical support of all products. Progressive Gaming's highly experienced technical support staff has an average of 5-7 years of product experience. Field Support Engineers have transitioned from primarily hardware to software/hardware solutions.
Locality
Progressive Gaming has service offices central to most Gaming Establishments. Via the web, we offer full access to most software and literature through our extranet site. You can gain access by going to extranet.progressivegaming.net
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